Business Process
Learning & Training
Managing Knowledge
Policies, Procedures & Compliance
Sales Force Enablement
Emergency Response & Preparedness
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Embed e-learning deep into your agency.

The government landscape has changed as departments and agencies are tasked with meeting increasingly complex operating requirements with fewer dollars and scarcer resources. Compounding the challenges placed on government from within, are the increased expectations from citizens that the service levels improve, access to information become more transparent and ultimately the organizations that their tax dollars support operate more efficiently and effectively.

Embracing these changes rather than reacting to them requires government executives and management to evaluate new ways of operating their businesses. Government executives are re-examining their business processes, challenging their middle management to increase productivity, and make strategic decisions on areas that can be improved through use of technology or simply process improvement.

Investments in procurement, ERP, CRM and other performance support software have clearly played a role in helping organizations to meet their goals. However, it’s unrealistic to suggest that these investments are more than just the tip of the iceberg. The irony is that these software technologies automate process, yet human interaction makes up the bulk of process and activities...and how do you capture, validate and share those aspects of doing business? Contextware recognizes that human interaction is just as, if not more important than the systems in place to help automate and execute them.

Contextware's real time learning (RTL) is a delivery mechanism that is more than just a single instance of training and testing. Our software captures strategy, tactics, policies and procedures in a digital environment, linking employees to the resources required to complete their tasks. The process methodology embedded in the software means you can clearly articulate the what, why, who and how of doing business that is key to your organization and the way you want to operate.

Learn in real time, just in time.
The software is Web-based and secure and the learning environment continues remotely as an operating model, long after the employee has left the initial training environment. As policies and procedures change, the digital record of your processes and activities can be changed on the fly, helping to facilitate retraining. This is more cost effective (shaving up to 50% off of training costs) and more certain than dissemination by train-the-trainers, employee handbooks, or worse, by word-of-mouth.

Easily validate and verify.
The Contextware digital audit trail allows you to review and confirm that your employees are interacting with the software, clearly identifying top performers as well as underachievers. And, it helps you better understand what parts of your business need greater clarity, so you can easily target future training needs.

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