Business Process Management Solutions for
High Tech Companies.
I
nvestments in Business Process Management (BPM) represent a company’s desire to better understand, communicate and continuously improve how they do business. BPM fundamentals include ‘process modeling’ in the traditional sense and with increasing frequency includes process automation and work flow, but done correctly it mostly involves people.
High tech companies are looking to create significant competitive advantage by applying the fundamentals of BPM to marketing and sales processes, product management and development, consulting and implementation and customer service and support. Projects are manifesting themselves in the form of Six Sigma quality initiatives, or lean manufacturing, or any number of strategic corporate-wide programs.
Capture and dissemination of your company’s processes.
Our software was designed from the ground up by business users for business users. We’ve embedded a robust and proven business process language in our code and user interface which simplifies the complexity of ‘serious’ process modeling while still employing its rigor. The software “walks” users through the process and doesn't require extensive training in complex toolsets, it simply requires users to know their job.
More than simply documenting processes, successful learning organizations communicate them across the organization to help identify areas of operational efficiency and process improvement. Unlike BPM consulting engagements that deliver a two dimensional paper or Powerpoint we render your processes in a web native environment that captures the multiple and complex dimensions of what you do. Your business lives dynamically in the Contextware environment and can continue to evolve, like your organization most certainly will.
Continuous improvement.
Best practices change and evolve over time. Past approaches to BPM were incomplete, lacking an operational layer for employee interaction thus rendering a deliverable that was outdated from the day it was delivered. Our solution for BPM records user interaction and usage, providing a rich breadth and depth of user feedback that gives managers insight into the "usefulness" of the information. This explicit feedback can be aggregated, reviewed and analyzed so managers can engage in continuous process improvement, or what we call "Real Time Reengineering."
The bottom line on BPM.
The best high tech companies are differentiated by their proprietary processes...the foundation and culture of their business. And you don't need to "optimize" your processes to benefit — merely capturing them and readily communicating them is a huge step in the right direction. Our solution lets you see what your employees do, or don't do, so you can easily start to make improvements. Get your hands dirty, document your processes then let your employees interact with them. Analyze the usage. Make improvements. Then think about bringing in consultants if and if problems and process opportunities start to emerge.