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Contextware Support

Solution Support Plan

Clients can expect the following services:

Support Policy

Contextware provides first level support for Contextware’s applications and any supporting software included on our media. While under contract for Solution Support, you can contact Support with application-oriented questions and issues.

Contextware supports each new software version (for example, version 2.0) for a minimum of twelve months after the commercial release date. After the supported time frame has expired, support of previous versions will be limited to issue re-creation and identification. Exceptions will be evaluated on a case-by-case basis. Support will notify clients prior to the termination of maintenance support for a previous version.

Contextware Support Contact Information

Toll-free 800.371.7969

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